Jair Garcia

Senior Program Manager

Email: cap.jair.garcia@gmail.com

Zapopan, Mexico

About

Experienced technology professional with a proven track record in project management, system administration, and business process improvement.

Education

  • Escuela Bancaria Comercial - Executive MBA (2019 - Present)
  • Universidad del Valle de México - Postgraduate Process Engineering (2015 - 2018)
  • Instituto Politécnico Nacional - Computer Systems Engineering (2011 - 2015)

Skills

C Visual Studio Shell

Languages

  • Portuguese - Intermediate
  • English - Fluent
  • Spanish - Native

Work Experience

  • FICO - Senior Customer Support Manager
    Jan 2021 - Present, Remote
    • Managed a key account worth over $16M, developing and executing product strategies to drive growth.
    • Led cloud operations for the account, maintaining a 99.9% uptime and ensuring uninterrupted service delivery.
    • Focused on fraud detection initiatives using Falcon and FICO Platform (Decision Management), enhancing security and risk management capabilities.
  • INTEL - Sr. Engineering Manager
    Jan 2015 - Jan 2021, Zapopan, Mexico
    • Oversaw a Common Infrastructure comprising 3 clusters and over 1800 server nodes, valued at $13 billion.
    • Directed a team of 34 individuals and 3 technician managers, driving operational excellence.
    • Led cross-functional teams to deliver projects on time and within budget, fostering collaboration across departments.
  • Newgate - Network Operations Lead
    Mar 2014 - Dec 2014, CDMX, Mexico
    • Led operations projects focused on network status monitoring and incident prevention.
    • Generated earnings exceeding $500K and obtained ISO 27001 certification for applications.
    • Developed Business Intelligence applications and practiced PRINCE2 project management.
  • Nextel - MIS Information Systems
    Jan 2014 - Aug 2014, CDMX, Mexico
    • Automated reports and processes in the MIS area for enhanced efficiency.
    • Supported customer service management with timely information for decision-making.
  • Essity (formerly SCA) - IT Trainee (Young Professional)
    Oct 2012 - Dec 2013, CDMX, Mexico
    • Supported networking and IP administration and provided technical support.
  • Unified Networks - Networking Engineer Trainee
    Mar 2012 - Oct 2012, CDMX, Mexico
    • Obtained CCNA certification and developed an internal CRM platform.
    • Supported network infrastructure installation, maintenance, and focused on VoIP and security.